Smart Tourism for High-Value Growth: leveraging digital innovation, AI and sustainability for a resilient tourism sector.
Organised by the Rwanda Chamber of Tourism. The Forum opens in
A private-sector-led platform to promote tourism, strengthen partnerships, stimulate innovation and foster excellence across Rwanda's tourism and hospitality industry.
The Rwanda Chamber of Tourism is the umbrella organisation representing the private sector in Rwanda's tourism and hospitality industry, bringing together professional associations across the value chain.
In line with NST-2, tourism is a priority sector, built on a high-value, low-volume eco-tourism strategy where product development, quality service and conservation are central.
Smart Tourism for High-Value Growth: leveraging digital innovation, AI and sustainability for a resilient tourism sector.
Data-driven solutions that improve competitiveness, profitability and visitor management.
AI and digital marketing applied to customer care, service delivery and operations.
Positioning Rwanda as a premium, sustainable destination built to last.
From policy to practice to recognition. Every session places smart tourism and digital solutions at the centre.
Government leaders, private sector representatives and industry experts discuss strategic priorities, policy directions and digital solutions adoption across the tourism business ecosystem.
Embracing digital solutions and AI to improve efficiency, customer experience, marketing and sales, together with tourism training and market demand, and a call for collaboration between institutions, technology providers and businesses.
A showcase of digital technologies and smart tourism solutions that support the transformation of the industry.
An evening recognising outstanding achievement, innovation and service excellence in Rwanda's tourism and hospitality industry.
In operations and marketing, to improve efficiency, visitor experience and global competitiveness.
A platform for government, private sector and development partners on policy, investment and growth.
Highlighting high-value tourism products and experiences that reinforce a premium positioning.
Knowledge-sharing and exposure to innovative practices and emerging global trends.
Linking operators, investors and technology providers to expand markets and investment.
Raising customer care and service standards, and recognising outstanding contributions through the Rwanda Tourism Awards.
The closing gala dinner and awards night recognises the individuals, businesses and initiatives enhancing visitor experiences and advancing the competitiveness of Rwanda's tourism industry.
The Rwanda Chamber of Tourism is engaging a broad range of partners to deliver the Forum.
26 and 27 November 2026, Kigali. Limited to 400 participants.